ATT Limo Service

512 608 1482

(Reservations, cancellations & damages)

ATT LIMO service 

Reservations and Cancellations

A valid credit card is required when making a reservation. We accept all major credit cards. A minimum of 30% deposit is required to secure all reservations upon acceptance. The 50% deposit shall be refunded in full if reservation were cancelled within 24hrs of our acceptance. After the 24hr mark, such deposits becomes NON-REFUNDABLE if for some reasons the client chooses to cancel. The reason behind the non-refundable deposit after 24hrs is in line with the nature of our business –  if a reservation has been established for a particular date and time for a client, no other requests for that same date and time period will be accepted except in a situation where we still have a driver available to fill such slot, hence if the client goes ahead to cancel, it will be a loss loss situation for us. The balance for the trip will be collected automatically through the same payment statement upon completion of the assignment.

All clients are expected to provide accurate information such as telephone number, email address, pick up and drop off addresses, flight details and all necessary information sequel to the effective execution of the assignment by ATT LIMO chauffeur.

 During certain special events such as the south by south west (SXSW), Austin city limits (ACL), Formula 1 racing (F1) and some other special events of that nature, 60% deposit  is required and refundable if canceled after 24hrs ONLY IF the day of the event is still 14 days away. Such deposits are deemed non-refundable after confirmation if the event in itself is less than 14 days away. 

 Limos of Austin is not responsible for service delayed or not rendered due to traffic conditions, accidents, mother nature, or any other unforeseeable act of God. In case of mechanical difficulties, a replacement vehicle will be offered or credit that is mutually agreeable to both parties. 

For all pre-arranged pick reservations,  ATT LIMO allows a 15-20 minute grace period for the client to be available for pick up at the designated location as provided. After the 20 minute grace period, the client will be subjected to an additional payment equivalent to our standard 30mins charge. In an event that the client did not show up after 40mins, a NO SHOW charge applies which will be the full payment for the trip and the driver may leave the pick up location after the 40mins mark. 

Hourly service are calculated from the time specified by the client to the time the driver is released by the client. 

Whole day service is effective from from 7am – 6pm except otherwise determined by the client and acceptable by us.

whole night service is effective from 7pm – 6am except otherwise determined by the client and acceptable by us.

Once a reservation has been made and confirmed, the total number of hours reserved and paid for cannot be reduced. All limousine runs are booked according to the client’s reservation form and are reserved for that time period, allowing us to book other  runs, before or after, depending on client’s reserved time. If your limousine service ends early for any reason, you will still be charged for the total amount specified in the original limousine reservation form from ATT LIMOS.

Damage Policy

There will be NO SMOKING in any of the limousines contracted. NARCOTICS OR CONTROLLED SUBSTANCES ARE PROHIBITED AND WILL RESULT IN IMMEDIATE TERMINATION OF THE SERVICE with no refund. The consumption or possession of alcohol of anyone under the age of 21 is strictly prohibited and thus will result in immediate termination of service with no refund. If at any time the service is terminated due to unruly conduct, damages to the vehicle, or abuse of any kind that ATT LIMO deems valid, no refund of money will be made. ATT LIMO is not responsible for personal property left in vehicles, and highly recommends that any and all personal valuables be removed from the vehicle when unattended. Customer agrees not to exceed the passenger capacity of the vehicle provided. ATT LIMO reserves the right to refuse service as it deems appropriate.

ATT LIMO inspects each vehicle before, during, and after each rental. In the event of damage suffered as a direct result of the actions of either the client or guest, customer shall be responsible for any and all harm and damages suffered by the company, its agents, employees, or third parties, including but not limited to the vehicle, in regard to cleaning, breakage, burns, spills, stains, or other interior or exterior damage to extent of the actual cost to repair or replace. Common charges for damages to the vehicle are as follows:

$10 per broken glassware

$50 minimum for any items lost or removed from the vehicle

$50 minimum for excessive trash left in the vehicle

$150 minimum for excessive cleanup (spills, etc.)

$250 minimum for interior damage (burn hole, rip or tear in upholstery, etc.)

$250 minimum for any exterior damage

$250 minimum shampoo and disinfecting on interior due to sickness

$250 cleaning fee for smoking in the vehicle